Shipping Policy

1. Shipping Areas

We deliver orders to the cities and governorates covered by our shipping service. Shipping availability may vary depending on the customer’s location and the delivery service available in the area.

2. Estimated Delivery Time

The expected delivery time depends on the customer’s location and the nature of the order.

  • Cairo and Giza: 2 to 5 business days.
  • Other governorates: 3 to 7 business days.

Delivery times are estimates and may be affected by factors beyond our control, such as public holidays, weather conditions, or circumstances related to the shipping provider.

3. Shipping Fees

Shipping fees are determined based on the customer’s location and the applicable delivery charges.

  • Shipping fees may vary depending on the governorate or delivery area.
  • Free shipping may be available for orders exceeding a specified purchase amount, where applicable.
  • Any applicable shipping charges will be displayed to the customer before completing the order.

4. Order Tracking

Customers can track the status of their orders through the available tracking methods provided by the platform or shipping provider.

Depending on the available service, tracking information may be provided through:

  • An order tracking link.
  • SMS or WhatsApp notifications.
  • Customer service support.

5. Shipping and Delivery Providers

Orders may be delivered through our approved shipping and delivery partners. The shipping provider may vary depending on the customer’s location, order requirements, and available delivery services.

Where applicable, the name of the shipping provider and relevant tracking information will be provided to the customer.

6. Shipment Inspection and Acceptance

Customers may inspect the shipment upon delivery if this option is available through the applicable shipping service.

If the customer notices any visible damage to the shipment or products during delivery, they should notify the delivery representative and contact our customer service team as soon as possible.

Any claims related to damaged products or shipments will be reviewed in accordance with our applicable return, replacement, and refund policies.